Privacy Policy

Last updated: 3/25/2026

1. Introduction

Welcome to Pencil.AI. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI video generation platform.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. We may also collect profile information you choose to provide.

Usage Data

We collect information about how you use our services, including video generation requests, prompts, settings preferences, and interaction data.

Payment Information

Payment processing is handled by our third-party payment providers (Creem, Stripe). We do not store your complete credit card information on our servers.

3. How We Use Your Data

  • Provide, maintain, and improve our AI video generation services
  • Process your video generation requests and deliver results
  • Manage your account, credits, and subscription
  • Communicate with you about service updates and support
  • Analyze usage patterns to enhance user experience

4. Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data transmissions
  • Secure cloud storage with access controls
  • Regular security audits and updates
  • Limited access to personal data for authorized personnel only

5. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Generated videos are stored according to your account tier. You may delete your videos and account at any time.

6. Your Rights

Access: You can request a copy of your personal data

Correction: You can update or correct your information

Deletion: You can request deletion of your data (with some limitations for service operation)

Objection: You can opt-out of marketing communications

7. Third-Party Services

We use trusted third-party services to operate our platform:

  • Authentication: Google OAuth for user authentication
  • Payment Processing: Creem and Stripe for secure payment handling
  • Analytics: PostHog for product analytics and improvement

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or prominent notice on our platform. Your continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

Email: support@pencilai.pro